Privacy Policy

Welcome to Truenga – Where Your Privacy Matters.

At Truenga (company, we, us, our, site, this site), we believe that your privacy is not just a right; it's a cornerstone of trust in our community. We are committed to safeguarding your personal information, ensuring you have peace of mind while you explore our offerings. Should you have any questions or concerns regarding our privacy policy, or how we handle your personal information, please don't hesitate to reach out to us at hello@truenga.com or by visiting our contact us page.

Section 1 – What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): with your permission, we may send you emails about our store, new products, and other updates.

Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and similar contact details.

Credentials: Your passwords and security information used for authentication and account access are securely collected.

Payment Data: For purchases, we gather necessary payment data, including payment instrument details. Rest assured, all payment data is handled by our trusted payment processor, and you should review their privacy policies for further details.

Information Automatically Collected

During your visits to Truenga, certain information is collected automatically. While this information doesn't reveal your specific identity, it includes device and usage data, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. We use this data primarily for site security, operational purposes, and internal analytics. Additionally, like many online businesses, we employ cookies and similar technologies for enhanced user experiences.

Information Collected from Other Sources

In some instances, we may obtain information about you from external sources, such as public databases, joint marketing partners, and third-party sources. This can include social media profiles, marketing leads, search results, and links.

Section 2 – Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us by using the form in the Contact Us page.

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

At Truenga, we prioritize your privacy. We only share your information under specific circumstances:

Consent: When you've provided explicit consent for a particular use of your personal data.

Legitimate Interests: When processing your data is reasonably necessary to fulfill our legitimate business interests.

Performance of a Contract: To fulfill the terms of a contract we've entered into with you.

Legal Obligations: In cases where we are legally required to disclose information, such as complying with applicable laws, governmental requests, or court orders.

Vital Interests: When necessary to investigate, prevent, or address potential violations, fraud, safety concerns, or illegal activities.

Specific situations where your data may be processed or shared include vendors, consultants, business transfers, and business partners. Rest assured, your information is never sold or traded for third-party promotional purposes.

Section 4 – Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 5 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 6 – Cookies

Yes, we use cookies and similar tracking technologies to enhance your experience on Truenga. Our Cookie Policy provides detailed information about how these technologies are utilized and offers options to manage your preferences.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows CommerceHQ to store information about your session (referrer, landing page, etc).
_CommerceHQ_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_CommerceHQ_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Section 7 – Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 8 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

To ensure compliance with relevant laws and maintain transparency, we may update this privacy policy periodically. The revised version will be identified by the "Revised" date and will become effective immediately upon publication. We encourage you to review this policy regularly to stay informed about how we protect your information.

Questions and contact information

Please feel free to contact us using the Contact Us page on our menu or using the following details:

hello@truenga.com

Phone: +1 754-233-0321

Truenga Physical Office:

9 AM - 5 PM (Monday to Friday EST)

2435 Fillmore St

Hollywood, FL 33020

United States

Thank you for being a part of the Truenga community, where your business and satisfaction is our top priority.

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Our Guarantee

We stand firmly behind the dreamy comfort our travel pillows deliver. We are so confident that it will transform your travel experience that we offer a 30-Day Dream Guarantee. If, within the first 30 days of your purchase, you find yourself anything less than delighted with your Truenga™ Travel Pillow, simply reach out to us. We'll make it right—whether that means a replacement, a refund, or helping you find the perfect adjustment. Your satisfaction is our commitment.